Customer Service
The MDBattery.com web site offers many items for sale that consistently change due to market conditions, therefore all items offered for sale are subject to availability. Many items in this website come from various sources. MDBattery.com is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price.
We make every effort to provide you with an error-free web site, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.
We are not responsible for typographical or pictorial errors. Pictures are for illustration purposes only and may not be exact although we make every effort to photograph the item as we post it to the web site in some cases this is not always possible due to packaging changes, expiration dates and imported product.
Shipping & Delivery
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MDBattery.com makes every effort to get your order to you as quick as we can. In-stock items are generally shipped within 24 to 48 hours. Please note orders made after 1:00 PM (Pacific Standard Time) will be entered the next day. Weekend orders (from Friday after 1:00 P.M.) will be processed on Monday. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation. MDBattery.com does keep most items in stock but In the event that the product ordered is out of stock at the time of your order we may drop ship your order direct from the manufacturer in order to expedite the shipping of your product(s)
Shipping Method (Domestic):
We ship via USPS, UPS and FedEx. You have the option of choosing which carrier you prefer for your purchase to be shipped in our “Shopping Cart”. When you register on the web site your product will be shipped to the designated Shipping Address you assign. Shipping fee is dependent on where you are located, what type of service you select, and the weight of the product(s) in your order.
Shipping Method (International):
We ship via USPS, UPS and FedEx International. You have the option of choosing which carrier you prefer for your purchase to be shipped in our “Shopping Cart”. When you register on the web site your product will be shipped to the designated Shipping Address. A shipping ZONE is assigned at the time you register, and is used for calculating shipping to your country. The Shipping Calculator will automatically determine the shipping cost based on your ZONE. International shipping fees are dependent on where you are located, what type of service you select, and the weight of the product(s) in your order.
Shipping Charges and Taxes:
Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to view the shipping charges. You can get the exact amount by entering the items into the shopping cart. Nevada sales tax of 7.75% will apply to orders shipped to an address in the State of Nevada.
Privacy & Security
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Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the MDBattery.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Name
- Address
- Email address
- Phone number
and other optional information.
On some pages, you can submit information about other people. For example, if you want to send a friend an email about a product, or to view your wishlist, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
- Name
- Address
- Email address
- Phone number
and other optional information.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not sell, rent, share or otherwise distribute this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not sell, rent, share or otherwise distribute this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not store any financial information or credit card numbers on our system to further prevent identity theft of our customers
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by logging into your account. You will immediately be redirected to your dashboard. We use this procedure to better safeguard your information.
How To Contact Us:
Should you have other questions or concerns about these privacy policies, please send us an email at support@mdbattery.com.
Returns & Replacements
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**IMPORTANT** NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RETURN AUTHORIZATION NUMBER. PLEASE CONTACT US PRIOR TO SENDING BACK ANY MERCHANDISE FOR A RETURN AUTHORIZATION NUMBER!
Defective Products:
If a product fails within the first 30 days of your purchase you can return your product for a full refund or for an exchange by emailing us for authorization prior to returning any merchandise. We will test the battery or device and if it does prove to be defective then any return shipping charges incurred by you will be refunded in full provided the package is shipped back to us by the method specified in the Return Authorization. Should the product not be damaged or defective we reserve the right to charge you for return shipping.
Incorrect Product Ordered:
Because aftermarket non-OEM batteries, chargers, and accessories are designed to be compatible with a variety of devices and models, the customer will at times order an incorrect battery. First we would advise you to call or email us prior to purchase so that we may double check and confirm the correct battery or charger for you. In the event that an incorrect battery or charger is ordered, shipped, and received (through no fault of our own), we will exchange or refund your product for you less any shipping and handling fees.
Incorrect Product Shipped:
MDBattery.com strives to provide quick but accurate service and shipping. In the event that you receive a product that you did not order please contact us immediately to obtain a Return Authorization number. Please supply the representative with your order number and item number from your original confirmation email. MDBattery.com will make every reasonable effort to correct the error. If the return is due to an error on our part, MDBattery.com will reimburse all shipping costs incurred provided that the package is shipped back to us by the method specified in the Return Authorization. All returns must clearly display Return Authorization number supplied by MDBattery.com
Exchange Process:
The exchange process consists of two options-
1. The proper RA# will be issued and the customer can send back the product. Once the return is processed the appropriate action will be taken and (if applicable, shipping charges will be reimbursed) and the replacement product sent out to you.
2. A new order can be placed (including shipping fees) so that the replacement can be shipped out right away. Once the original product has been received back a full credit will be issued back in accordance to the terms of the specific RA# issued. All credits will be made back to the original payment method. In the event that return shipping is to be reimbursed, this will be issued via company check or to the customers PayPal account.At no time will MDBattery.com send out product that has not been previously paid for with the exception of special circumstances that will be determined on a case by case basis. We apologize for any inconvenience that this may cause. Return Authorization numbers are valid for 10 days from date of issue only. The return package MUST be postmarked within 10 days of issue. If a credit is to be issued, please allow 7 - 10 business days from product receipt at our warehouse for credit to be processed. We are not responsible for products sent back without prior authorization. We cannot accept C.O.D deliveries, nor third party billing for returned merchandise. Please note that your original shipping costs will not be refunded for product that is not damaged or defective.
Return Address
Ship all packages with RA # clearly marked on package to:
MDBattery.com
RA# ___________
720 W. Cheyenne Ave., Ste. 170
N. Las Vegas, NV 89030
Telephone 1.888.632.2887
Ordering
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Order Confirmation
You will receive a confirmation of your order via email within minutes of placing your order via the web site. If you do not receive this confirmation with an order (invoice) number, please email us directly at support@mdbattery.com or call us toll free within the U.S. and Canada at 1.888.632.2887 or 1.702.248.2423 for all other International customers. If you are not sure whether your order has gone through, please contact us first. IT IS IMPORTANT THAT YOU DO NOT RE-SUBMIT YOUR ORDER.
Order / Shipment Status
Your order will generally ship the same business day before 1PM PST in most cases, and you will be notified the same day or the following day of the status of your shipment and tracking information (if applicable) via email.
Change Orders
You may request a change or modification to your order, provided your order has not already been shipped. Please call during our regular business hours (M-F 8am-5pm) to change your order at: 1.888.632.2887 (888.MDBATTS) from within the U.S. and Canada and 1.702.248.2423 for all other International customers.
Please provide us with your order number when you call. Please do not request order modifications via email as we may not receive the request in time.
Cancel Order
You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our regular business hours (M-F 8am-5pm) to cancel your order at: 1.888.632.2887 from within the U.S. and Canada and 1.702.248.2423 for all other International customers. If your account has already been charged, you will receive a credit back to your account within approx. 1-2 business days. Please do not request any order cancellations order by email as we may not receive the request in time.
Warranty Info
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All new merchandise bought from MDBattery.com are genuine, authentic and of consistent high quality and value. Most products are covered by the manufacturer's warranty, Please email us at support@mdbattery.com if you would like warranty information for a specific product and we will respond within 24-48 hrs.
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